Tattoo Sarajevo App (“we,” “our,” or “the app”) takes your privacy seriously. This Privacy Policy explains what information we collect, how we use it, and your choices regarding your data when using our app.
1. Information We Collect
1.1 Information You Provide
When using Tattoo Sarajevo App, we may collect information you voluntarily provide, including:
- Full name
- Email address and phone number
- Password and login credentials
- Booking details (date, time, selected tattoo artist)
- Messages sent to the AI chatbot (which may include questions, preferences, and comments)
1.2 Information Collected Automatically
When you use the app, we may automatically collect:
- IP address and device type
- Operating system and app version
- Usage data, including access times, selected features, and interactions with the AI chatbot
1.3 Information from Third Parties
If you sign in via social media or other services, we may receive information available from those services, with your consent.
2. How We Use Your Data
We use your information for purposes such as:
- Enabling account registration and login
- Managing bookings and confirming your requests
- Providing customer support and responses via the AI chatbot
- Improving app functionality and personalizing content
- Sending important notifications related to the app (e.g., changes to terms of service)
3. Sharing Your Data
We do not sell your information to third parties. We may share data in the following situations:
- With partners who help provide the service (e.g., booking systems), under strict confidentiality
- If required by law or a legal order
- In connection with a merger, acquisition, or sale of part of our business, ensuring your data remains protected
4. Data Storage and Security
Data is stored on secure servers with access restricted to authorized personnel. We implement technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
5. Your Rights
Under applicable data protection laws, you have the right to:
- Access your data
- Correct inaccurate or incomplete information
- Request deletion of your data
- Restrict or object to data processing
- Withdraw consent at any time (applies to data collected with your consent, e.g., AI chatbot interactions)
To exercise your rights, contact us at [support email].
6. AI Chatbot and Privacy
Interactions with the AI chatbot may be used to improve user experience and optimize responses. Chat data is processed anonymously whenever possible and is not shared with third parties in an identifiable form without your consent.
7. Cookies and Similar Technologies
The app may use cookies and similar technologies for usage analytics, content personalization, and performance enhancement.
8. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy. All changes will be posted in the app, with the updated effective date. We encourage users to review this page regularly.
9. Contact
If you have any questions or concerns about privacy in Tattoo Sarajevo App, you can contact us at:
Email: [email protected]
